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Hygiene concept acama hotel+hosteL

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Hygiene concept for acama from 1st September 2021 // valid until December 2021


Booking / Payment

  • In order to avoid personal contact all bookings will be charged before by credit card, bank transfer or PayPal link.
  • Please read carefully through this information sheet


Dokumentation groups

  • Before arrival we do need a complete list of all guests incl. names, addresses, phone numbers and dates.
  • The list needs to be completed and handed in latest upon arrival. The list will be kept during 4 weeks.


Inhouse measures

  • At the entrance door and in the whole house we advise to wear the nose/mouth protection mask and to keep the min. distance of 1,5m.
  • In each room we provide information sheets.
  • In all public areas guests and staff is obligated to wear the mask and keep distance.
  • The entrance door opens automatically and won’t be touched by guests.
  • In the entrance area and dining room we provide hand disinfection dispensers, which should be used when entering.
  • The reception is equipped with a glass in order to protect staff and guests.
  • When there is no glass our staff will wear a mask.
  • On the ground the distances are marked with tape.
  • The use of elevator should be avoided or used by max. 2 people or max. two different households
  • Surfaces will be cleaned and disinfected regularly.


In the rooms

  • The rooms will be occupied by actual assignment of the German Government.
  • Should the regulations be eased, we will adapt the occupation to the latest version.
  • Guests sleep in a distance of 1,5m to each other.
  • Guest are advised to ventilate the rooms on a regular base and to keep the widows open when in the room. (The window needs to be closed when exiting the room.)
  • Intermediate cleaning is only available after clearance with the reception.


Breakfast area / dining room

  • In our dining room distance rules apply and are marked correspondingly.
  • Food and drinks can only be consumed at the tables.
  • Breakfast is offered as a buffet under strict conditions


In case of infection

If a guest shows symptoms, or be informed the he/she was in contact with a positive tested person, our emergency-concept takes effect with the following code of conduct:

1. The guest is obligated to…
… call and inform reception immediately.
… stay in the room and not to leave it under any circumstances.
… use the mouth/nose protection full time.
… inform other guests in the room immediately.
… keep the window open at all times.
… not act single-handedly and stay in the room until reception informs him/her what to do.

2. All guests in the affected room are obligated to…
… if they are in the room, stay there by the window, keep the window open & wear the nose mouth protection.
… if in house to avoid any contact and head to our meeting room on the ground floor.
… if outside of the house call a doctor and follow their advice.

3. Our staff…
… will inform the corresponding health office.
… will inform the affected guests about the procedures.
… if necessary, evacuate the surrounding rooms.
… check who the affected person was in contact with and isolate those rooms as well.
… further measures will be decided by the corresponding health office

Additional information

  • We provide a pandemic plan + hygiene concept.
  • Our staff will be trained regularly.
  • Cleaning check and control lists are available and updated on a regular base.
  • If you forgot your mask, at reception we have masks purchasable.
  • At the moment we do not provide cleaning service. Only upon check-out rooms will be fully cleaned and disinfected.


Contact phone numbers

  • acama reception: 030 / 259 304 80
  • doctors on call duty: 030 / 116 117

Baby cots – € 15 per stay

Central location

Coffee/tea free

Wi-Fi in all areas


bike rental

Breakfastbuffet - €11,90

Parking - €18,00

Our rooms

Pets allowed